Privacy policy

Last updated: 26 August 2026

ShoeBox operates this store and this website, including all related information, content, features, tools, products and services, in order to provide you as a customer with a complete shopping experience (the "Services"). ShoeBox runs on the Shopify platform, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and disclose your personal information when you visit or use the Services, make a purchase through them, or contact us.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this policy and understand how your information is collected, used and disclosed as described in it.

Personal information we collect
We collect information you provide to us directly, such as your name, phone number, email address, delivery address, order details, and any information you send us when contacting customer service.

We also automatically collect certain information about your device and your interaction with the Services, such as your IP address, browser and device type, the pages you visit, and the date and time of your visit. We collect this information using cookies and similar technologies.

We may also receive information about you from third parties, such as delivery service providers, social media and advertising platforms, and analytics providers.

How we use your information
We use your personal information to provide and operate the Services, specifically to process, fulfil and deliver your orders, to handle returns and exchanges, to communicate with you about your order or enquiries, to send you marketing information where you have consented, to improve our products, services and shopping experience, to detect and prevent fraud and protect the security of the Services, and to comply with our legal obligations.

Disclosure of your information
We may share your personal information with service providers acting on our behalf, including the Shopify platform that hosts our store, the delivery partners who deliver your orders, and analytics and marketing providers. They may not use your information for any other purpose.

We may disclose your information where required by law, in response to a formal request from a competent authority, to protect our rights or the safety of our customers, or in connection with a merger, acquisition or sale of company assets.

We do not sell your personal information.

Cookies
We use cookies to operate the store, remember your preferences and the contents of your shopping cart, and understand how the site is used. You can set your browser to refuse cookies, but this may affect how some features of the store work.

Data retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including keeping order records for the period required by legal and accounting requirements.

Data security
We take reasonable organisational and technical measures to protect your personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights
You have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to its processing, or to withdraw your consent to marketing at any time. To exercise any of these rights, contact us at the details below. We may ask you for proof of identity before acting on your request.

Children's privacy
The Services are not directed at children and we do not knowingly collect their personal information. If you become aware that a child has provided us with their information, please contact us so we can delete it.

International transfers
Your information may be processed and stored in countries other than your country of residence, where our service providers are located. In that case we take reasonable steps to ensure your information remains protected in line with this policy.

Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational or legal reasons. We will publish the updated version on this page along with a revised last updated date.

Contact us
For any question or complaint about your privacy, or to exercise your rights, contact us at shoeboxjo.info@gmail.com or on 0791191197, or write to us at: ShoeBox, 104 Wasfi At-Tall Street, 4th Floor, Amman, Jordan.