Refund policy

You have 30 days from the date you receive your order to request a return.

To be accepted, the item must be in the same condition you received it, unworn and unused, with its tags and in its original packaging, together with the receipt or proof of purchase.

To start a return, contact us at shoeboxjo.info@gmail.com or on 0791191197 with your order number and the reason for the return. Since we deliver within Iraq, once your return is approved we arrange collection of the item from your address through our local delivery partner, with no need for you to ship it abroad yourself. Items sent to us without a prior return request will not be accepted.

Damage and issues
Please inspect your order as soon as it arrives and contact us straight away if the item is damaged or defective, or if you received the wrong item, so we can assess it and put it right for you.

Non returnable items
Some items cannot be returned, such as personal care products and items bought in final clearance sales, unless there is a manufacturing defect. Contact us with any question about a specific item.

Exchanges
You can request a size or colour exchange subject to availability. The fastest way is for us to collect the original item, and once it arrives and is approved we send out the replacement.

Refunds
We will let you know as soon as we receive and inspect your returned item, and tell you whether the refund is approved. As most orders are paid cash on delivery, approved refunds are issued by bank transfer or e wallet as agreed with customer service, within 10 business days of approval. If more than 15 business days have passed since approval and you have not received the amount, contact us at shoeboxjo.info@gmail.com.